FAQ

  • How to exchange ?

    To make an exchange, click on the “exchange” button in the menu section, sеlect the direction that you want to exchange in the “give” column, and what you want to receive, in the “receive” section.

    Further, according to the instructions, fill in the purses, amounts, and personal data fields, check that the data has been entered correctly and click on the “Exchange” button.

  • Do I have to register on your site?

    No, registration is not mandatory, but registered users receive a cumulative discount and can use our affiliate program, inviting other customers to use the services of our service.

  • Can I pay you without a request directly by sending money to my wallet?

    Such operations are prohibited. Direct payments are returned to the sender, a commission of 10% is deducted from them.

  • I sent the Crypto currency (BitCoin, Ethereum, LiteCoin) How much will I get the money?

    Sending money usually takes 5 to 120 minutes during business hours after 2-6 transaction confirmations on the network. If the amount of more than 1 million tenge shipment can take longer. The guaranteed lead time is within 24 hours.

    ATTENTION!!! The confirmation of the transaction on the network can be from 10 minutes to several days, depending on the current traffic of the network and the commission you charge for sending. The last time Bitcoin transactions take place within 30-40 minutes, for the remaining crypto-currencies within 10-30 minutes, respectively, you get the money on the card in about 10-40 minutes.

  • I paid the amount more than in the order. What to do?

    In this case, you need to talk us on live chat or write to us about it through the contcat us form on the website or on the mail support@btc2ic.com. In the message, please specify the order number.

  • I paid less than in the order. What to do?

    If your payment is less than the amount of the order and has arrived to us the exchange amount will be automatically converted at rate of the order.

  • How much time currency exchange takes ?

    Transaction usually takes somewhere between 10 minutes to 1 hour, excluding confirmation time(which we have no influence on, it’s up to Crypto network)

  • How can you prove that you are trustworthy ?

    Our reputation and customer testimonials are guarantee of our honesty.

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